Terms & Policy

1. Please inspect your flooring prior to installation. Once flooring is installed it will be deemed acceptable.

2. All purchases and special-order sales are final.

3. Pick-up hours: Monday to Friday 9 am – 4:30 pm. Saturday pick-ups will be by appointment only; please book your appointment by Friday afternoon 2 pm.

4. All hardwood and laminate must be acclimatized in the room 48 hours prior to installation. Humidity levels of 40% – 50% are required to prevent shrinkage. Never leave flooring in your garage or outside overnight.

5. Merchandise must be paid in full before pick-up.

6. Customers are responsible for their own measurements.

Please put this paragraph for our disclaimer on our web site, it would be good if it could go on each listing but at the very least it needs to be on the home page.

*We try very hard to ensure that our photos are as accurate as possible, however, color may vary due to lighting.*